Hotel Operations Manager

We are recruiting for a Hotel Operations Manager to oversee multi-department service delivery for a fast-moving hospitality group in Houston. This role is central to ensuring guest experience, staffing coordination, and operational consistency across front-of-house and service teams.

The successful candidate will lead daily operations, coach department supervisors, monitor service KPIs, and respond quickly to operational bottlenecks. You will partner with ownership and senior leadership on staffing plans, scheduling strategy, vendor coordination, and service-improvement initiatives.

This is a strong fit for someone who thrives in a people-led environment, understands the rhythm of hospitality operations, and can combine high service standards with practical commercial decision-making.

Previous leadership experience in hotel, resort, or hospitality operations.
Strong knowledge of staffing, rota planning, guest service, and department coordination.
Ability to coach frontline leaders and hold teams accountable to standards.
Commercial awareness with confidence reading operational performance indicators.
Comfort handling escalations, service recovery, and fast-changing daily priorities.

Health coverage and paid annual leave.
Leadership development support.
Performance-linked bonus opportunity.
Meals while on duty.
Career progression within an expanding hospitality group.